Terms & Conditions

Service Inclusions

Unless otherwise specified in writing, all packages include: one or more camcorder units (as specified per package), a pre-formatted memory card, a padded carry case, prepaid return shipping materials, professional editing of submitted footage, and digital delivery of the completed film via private link.

Service Limitations

The Company does not guarantee the quality, content, or duration of raw footage captured by the Customer or their guests. The Company's editing services are contingent upon the receipt of usable footage. We reserve the right to decline editing services if submitted footage is deemed insufficient, corrupted, or otherwise unworkable, without obligation to issue a refund for the editing component of the service.

Booking Confirmation

A booking is not confirmed until full payment has been received and a booking confirmation number has been issued by the Company. The Company reserves the right to decline or cancel any booking at its sole discretion, in which case a full refund will be issued.

Payment Processing

All payments are processed securely through Stripe, Inc. By providing payment information, you authorize the Company to charge the full booking amount to your designated payment method. The Company does not store credit card information on its servers. All transactions are subject to Stripe's terms of service and privacy policy.

Pricing

All prices are listed in United States Dollars (USD) and are inclusive of the rental, editing, and standard shipping fees unless otherwise stated. Prices are subject to change without notice; however, any price change will not affect bookings that have already been confirmed.

Week Availability

Booking slots are allocated on a per-week basis. The Company limits the number of bookings per calendar week based on available equipment inventory. A confirmed booking for a given week does not constitute an exclusive reservation of that week unless explicitly stated. The Company reserves the right to accept multiple bookings for the same week subject to equipment availability.

Customer Cancellations

• Cancellations made 30 or more days before the booked wedding week are eligible for a full refund, less any payment processing fees.
• Cancellations made 15–29 days before the booked wedding week are eligible for a 50% refund of the total booking amount.
• Cancellations made 14 days or fewer before the booked wedding week are non-refundable.
• All cancellation requests must be submitted in writing via email to the Company's official contact address.

Company Cancellations

In the event the Company is unable to fulfill a confirmed booking due to equipment failure, unforeseen circumstances, or any other reason within or beyond its control, the Company will notify the Customer as soon as reasonably practicable and issue a full refund of all amounts paid. The Company's liability in such circumstances shall be limited to the amount paid by the Customer and shall not extend to any consequential, incidental, or indirect damages.

Rescheduling

Customers may request to reschedule their booking to an alternative available week at no additional charge, provided the request is made no fewer than 14 days before the original booked wedding week. Rescheduling requests made within 14 days of the booked week are subject to a rescheduling fee of $75 and availability.

Condition of Equipment

All equipment is inspected, tested, and cleaned prior to shipment. The Company warrants that all equipment will be in good working order at the time of dispatch. In the event that equipment arrives in a defective or non-functional state, the Customer must notify the Company within 24 hours of receipt. Failure to do so may limit the Customer's remedies under this Agreement.

Customer Responsibilities

• The Customer is responsible for the safe custody and reasonable care of all equipment from the time of receipt until the time it is handed to the return carrier.
• Equipment must be stored in the provided carry case when not in active use.
• The Customer must not attempt to repair, modify, or disassemble any equipment.
• Equipment must not be submerged in water, exposed to extreme temperatures, or used in a manner inconsistent with its intended purpose.
• All equipment, accessories, and packaging materials must be returned in the same condition as received, subject to normal wear from proper use.

Memory Card & Footage

The memory card provided is the sole medium for capturing footage. The Customer is solely responsible for ensuring footage is recorded to the card during the event. The Company is not liable for any failure to record, accidental deletion, or corruption of footage resulting from Customer or guest error. Once the memory card is returned to the Company, footage will not be retained beyond the editing and delivery process unless separately agreed in writing.

Damage Assessment

Upon return of equipment, the Company will inspect all items within five (5) business days. The Customer will be notified in writing of any damage assessed to be beyond normal wear and tear. The Company's determination of damage shall be made in good faith and supported by documentation where applicable.

Fee Schedule for Damage & Loss

Replacement values are subject to update and will reflect the current retail cost of equivalent equipment at the time of the incident. The Customer authorizes the Company to charge the payment method on file for any assessed damage or loss fees following written notification.

Estimated Delivery

The Company will ship equipment with the intent to deliver no later than two (2) days prior to the Customer's booked wedding week start date. All shipments are sent via a reputable carrier with tracking. Estimated delivery dates are provided as a courtesy and do not constitute a contractual guarantee of delivery on a specific date.

Carrier Delays

The Company is not responsible for delays caused by third-party carriers, including but not limited to delays resulting from weather conditions, natural disasters, labor disputes, public health emergencies, carrier error, or any other circumstance beyond the Company's reasonable control. In the event of a carrier delay that results in equipment arriving after the Customer's wedding date, the Company's liability shall be limited to a partial or full refund of the rental fee at the Company's discretion. No refund will be issued for the editing component of the service if footage was captured and submitted.

Incorrect Shipping Address

The Customer is solely responsible for providing a complete and accurate shipping address at the time of booking. The Company is not liable for delays, losses, or non-delivery resulting from an incorrect, incomplete, or inaccessible shipping address provided by the Customer. Reshipping fees resulting from address errors will be the responsibility of the Customer.

Lost Outbound Shipments

In the event that an outbound shipment is confirmed lost by the carrier, the Company will file a claim with the carrier and, where possible, dispatch a replacement shipment. If a replacement cannot be dispatched in time for the Customer's wedding, the Company will issue a full refund. The Company's liability shall not exceed the total amount paid by the Customer.

Return Requirements

All equipment must be returned using the prepaid return shipping materials provided by the Company. Equipment must be securely packed in the original carry case and sealed in the provided return box. The Customer is responsible for dropping off the return shipment at the designated carrier location no later than seven (7) days following the start of the booked wedding week.

Late Returns

• Returns received 1–3 days late will incur a late fee of $50 per day.
• Returns received 4–7 days late will incur a late fee of $75 per day.
• Equipment not returned within 14 days of the booked week start date will be treated as lost, and the Customer will be charged the full replacement value of all unreturned items.

Late fees will be charged to the payment method on file following written notification to the Customer.

Customer-Caused Shipping Delays

The Customer is solely responsible for ensuring timely return of all equipment. Delays in the editing and delivery timeline that result from late returns are the responsibility of the Customer. The Company's estimated film delivery window begins from the date that returned equipment is received and processed, not from the end of the booked rental week.

Lost Return Shipments

Once the Customer has dropped off the return shipment with the carrier and obtained proof of drop-off (receipt or tracking confirmation), liability for loss in transit transfers to the carrier. The Customer must retain proof of return drop-off. In the absence of such proof, the Customer remains liable for all unreturned equipment. The Company will assist the Customer in filing a carrier claim where applicable.

Editing Turnaround

The Company will endeavor to deliver the completed edited film within seven (7) days of receiving returned equipment. This timeline is an estimate and not a contractual guarantee. Turnaround times may be extended during peak season (May through October) or in the event of unusually high booking volume, equipment processing delays, or circumstances beyond the Company's control. Customers will be notified if their delivery is expected to exceed the standard timeline.

Editing Discretion

The Company's editors retain full creative discretion over the editing, sequencing, color grading, and music selection of the final film, subject to any specific requests made in writing at the time of booking. Post-delivery revision requests are not included in the standard service and may be accommodated subject to availability and applicable fees.

Delivery Format

The final film will be delivered digitally via a private viewing and download link sent to the email address provided at the time of booking. The Company is not responsible for delivery failures resulting from incorrect email addresses, full inboxes, spam filtering, or any other issue on the Customer's end. Download links will remain active for a minimum of 90 days from the date of delivery.

Unusable Footage

In circumstances where submitted footage is entirely unusable due to technical failure of the equipment (not user error), the Company will offer a full refund of the editing component of the service. If footage is unusable due to recording error, operator error, or misuse of equipment by the Customer or their guests, no refund will be issued for the editing component.